Frequently Asked Questions
Everything you need to know about shopping with Aspen Publishing.
What is the standard shipping timeframe for new collections?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and send your item back for a full refund or exchange.
What materials are used in Aspen Publishing garments?
We prioritize premium, sustainable fabrics including organic cotton, ethically sourced wool, and recycled polyester. Specific material compositions are listed on each individual product page under the 'Details' tab.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer upon delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.